Frequently Asked Questions

FAQ pages include a series of questions that are commonly asked by customers. They cover a range of subjects including service or product usage, business hours, prices, and also a lot more.

Sorry, we do not recruit any agents at this moment.

Sorry, we don’t have any agent price list. Price stated at the website is for everyone ( corporate / end user /  agent )

We’re located in Kepong area, address at below :

Primo Plus Holdings Sdn Bhd
65-2-6, Fadason Business Centre, Jalan 1/17, Off Jalan Kepong, 52000 K.L

Yes, You’ll be able to pay a visit to our showroom to see the actual or much more samples or we will certainly courier the actual samples for you to examine before you order.

We can courier the actual sample for you via Citilink before you order.

Sorry. we do not accept any order lower than the MOQ which we stated in our website.

Our website is completely automated, when you pick the item colour, printing colour & Qty
it will directly show out the price for you

Soon our developer will implement the stock system on the website. Currently relating to the latest stock QTY kindly refer back to our sales crew

Once you confirmed order. Our crew will contact and request your company logo from you.
we strongly suggest your logo to be in AI format ( adobe illustrator ). Other file formats might trigger unneeded delays and additional surcharges fees for trace out the logo for you ( please refer back to vector file conversion )

Once the logo we trace out. You will have your soft copy back.

Once you confirmed order. Our crew will contact and request your company logo from you.
we strongly suggest your logo to be in AI format ( adobe illustrator ). Other file formats might trigger unneeded delays and additional surcharges fees for trace out the logo for you ( please refer back to vector file conversion )

Once the logo we trace out. You will have your soft copy back.

For ready stock base on artwork confirmation & deposit made around 7-14 woking days

Yes, we can, kindly contact our sales crew for further notice

Our payment precedure consists of a 50% down payment upon confirmation, while the balance will be billed before delivery of products. If you need a various type of payment method, kindly contact our sales crew or refer to payment info.

For ready stock ( which keep in warehouse ), after visual artwork confirmed and deposit made, normally it will takes 7-10 working days for printing before delivery.

For customized items ( which made locally ) approximately 2-4 weeks is needed.
For custom made products ( which made in China ) will be delivered within 45-60 days.

** our sales crew will keep your update through phone/email**

We provide free delivery within Klang Valley area.

For Outstation we’re using Citilink ( standard charges ) or local transportation companies with no name ( but cheap ).

For Overseas customer, we’re just using FEDEX & DHL.

To find out more kindly refer to Delivery & Returns

Sorry, we do not accept any printing service which the items is not from our company.

Yes, we do have a specialist design crew to help with all type of demand.

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