Frequently Asked Question

Yes, we are always looking for long-term partners! While our dedicated Agent Portal is currently in development (launching July/August 2026),As a leading gift supplier in Malaysia, we provide special agent price lists and full support for your bulk orders. Simply WhatsApp our team today to get started and be the first to know when our new portal goes live!

Our standard MOQ is 50-999 pieces depending on the item. However, GiftsDepot offers a “Low MOQ” selection for ready-stock items. You can even order without printing if a lower quantity is needed for your event.

Definitely. GiftsDepot provides sample services for most corporate gifts to ensure quality satisfaction. We can arrange nationwide courier delivery for samples so you can inspect the material and branding before proceeding with a mass order.

For the best printing quality, please provide your logo in high-resolution vector formats such as AI, PDF, or EPS. If you only have PNG or JPG, our design team at GiftsDepot can assist in checking if they are suitable for specific print methods.

At GiftsDepot, our standard production timeline is 7-10 working days after artwork approval. For urgent orders, we offer “Express Printing” services for specific ready-stock items to meet your tight event deadlines. Please note that an additional surcharge of 30% – 50% will apply for express processing, depending on the item and urgency. Contact our team to check availability for your deadline!

Yes, GiftsDepot delivers corporate gifts nationwide. We offer free delivery within specific Klang Valley areas (for orders above RM2,000) and reliable courier services to East Malaysia (Sabah & Sarawak).

Yes, GiftsDepot specializes in high-quality custom printing for a wide range of corporate gifts, including bags, bottles, pens, notebooks, and tech gadgets. We offer professional printing methods such as silkscreen, UV printing, laser engraving, and heat transfer to suit different materials. For those with urgent deadlines, we also provide Express Printing services on selected items to ensure your brand stands out, even on short notice!

Absolutely! At GiftsDepot, we provide a complimentary digital mockup (artwork preview) for your review and approval before mass production begins. This ensures that the logo placement, sizing, and colors align perfectly with your brand guidelines. For Express Printing orders, we prioritize this approval process to ensure we meet your tight delivery deadlines without compromising accuracy.

Our main warehouse and operations office are located at 7, Jalan Kpk 1/7, Taman Perindustrian Kundang, 48020 Rawang, Selangor, Malaysia.
For your convenience, we offer FREE delivery across Malaysia for orders above RM2,000. For orders below RM2,000, customers are required to self-collect from our Rawang warehouse, or we can arrange delivery for you with a standard shipping fee

For new customers and standard corporate orders, a 50% deposit is required to commence production, with the remaining balance settled before delivery. For Express Printing or urgent orders, full payment is required upfront to ensure immediate processing. We accept payments via Online Banking (FPX), Bank Transfer, and Cheques.

Absolutely! GiftsDepot offers a variety of premium custom packaging options to elevate your brand’s presentation. Our services include custom-printed gift boxes, personalized sleeves, and high-quality logo stickers. Whether you need a simple touch or a fully bespoke gift set, we can tailor the packaging to suit your event theme and corporate identity.

Absolutely! At GiftsDepot, we specialize in providing high-impact corporate gifts for various occasions, including annual dinners, marketing campaigns, product launches, and team-building events. Our products are designed to enhance your brand visibility and leave a lasting impression on your clients and employees. Whether it’s a small internal gathering or a large-scale international exhibition, we have the perfect gift solution for you.

Yes, GiftsDepot provides multi-side printing services to maximize your brand exposure. Whether you need printing on both sides, or even wrap-around printing for bottles and mugs, we can accommodate your requirements. Please note that additional charges will apply for each extra side or color, depending on the specific printing method used (e.g., silkscreen vs. UV printing).

To maintain production quality and cost efficiency, GiftsDepot strictly adheres to a minimum order quantity (MOQ). We do not accept orders below 50 pieces, even for plain products without custom printing. This policy ensures we can continue providing competitive wholesale pricing and reliable service for all our corporate clients. For larger quantities, please use our website to auto-generate a formal quotation